Inbound Call Center Agent – Customer Care Pro

Fidelity Services Group; Mpumalanga; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Fidelity Services Group in Mpumalanga is seeking a dedicated Customer Service Representative to support internal and external customers via phone, email and face-to-face interactions. You will handle inbound calls, troubleshoot technical queries, respond to written inquiries, and update requests on Listener, contributing to team service levels and overall productivity.

Preference may be given to existing employees; the closing date process will inform applicants.

Qualifications

• Matric qualification completed.
• Computer literacy essential.
• Experience in a call centre customer service role.
• Excellent communication skills.

Responsibilities

• Answer inbound calls and assist customers.
• Provide telephonic solutions and troubleshoot queries.
• Respond to written and website inquiries from customers.
• Update customer requests on Listener and document actions.
• Follow up on customer calls with admin duties and liaising with other departments.
• Contribute to team service level, quality and productivity targets.
• Own escalated queries and ensure timely resolution.

Education

Matric

Tools

Computer literate

Job description

Fidelity Services Group in Mpumalanga is seeking a dedicated Customer Service Representative to support internal and external customers via phone, email and face-to-face interactions. You will handle inbound calls, troubleshoot technical queries, respond to written inquiries, and update requests on Listener, contributing to team service levels and overall productivity.

Preference may be given to existing employees; the closing date process will inform applicants.