Insurance Call Center Agent — Customer Service Pro

FNB South Africa; Randburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Networking opportunities

Challenging environment

Innovation opportunities

Job summary

FNB South Africa seeks a proactive call centre agent to deliver exceptional customer service across telephonic and digital channels. You will address queries, provide product information, and drive service improvements while maintaining governance and accurate record-keeping.

The role emphasizes expert product knowledge, timely updates to clients, and collaboration with a fast-paced team in a dynamic environment.

Qualifications

• Minimum Grade 12 and basic financial services awareness.
• Two years’ customer service or call centre exposure preferred.
• Knowledge of Personal Lines and Commercial Lines is advantageous.

Responsibilities

• Deliver high-quality customer service via phone and digital channels.
• Provide accurate product information per standards and protocols.
• Resolve queries promptly and professionally.
• Maintain knowledge on products, pricing, and procedures.
• Keep clients informed and ensure timely updates.
• Record interactions accurately in the system and report activities.
• Contribute to service improvements and governance compliance.
• Monitor and control costs within approved budgets where applicable.
• Support call centre productivity and delivery targets.

Skills

Telephone etiquette

Written communication

Customer service

Cost management

Problem solving

Adaptability

Education

Grade 12

RE and FAIS advantageous

Job description

FNB South Africa seeks a proactive call centre agent to deliver exceptional customer service across telephonic and digital channels. You will address queries, provide product information, and drive service improvements while maintaining governance and accurate record-keeping.

The role emphasizes expert product knowledge, timely updates to clients, and collaboration with a fast-paced team in a dynamic environment.