Call Centre Agent - 3 months Temp - Nelspruit

Fidelity Services Group; Durban; On-site; ZAR 100,000 - 134,000; Full time

Job summary

Fidelity Services Group is seeking a dedicated customer service professional to support internal and external customers via phone, email and face-to-face interactions. The role emphasizes resolving queries, providing telephonic solutions, and maintaining accurate records within Listener.

The ideal candidate will have Matric, basic computer skills, and experience in a call centre environment, with excellent communication abilities to deliver superior service.

Qualifications

• Matric or equivalent.
• Computer literate with basic IT skills.
• Experience in a call centre environment is preferred.
• Strong communication abilities in English.

Responsibilities

• Answer inbound calls and assist customers.
• Provide telephonic solutions and troubleshoot technical queries.
• Respond to and resolve written and website correspondence from customers.
• Update and action customer requests on Listener or related systems.
• Follow up on customer calls with administrative duties (emails, paperwork, interdepartment liaison).
• Contribute to team service levels, quality and productivity targets.
• Take ownership of escalated queries and ensure timely resolution.

Skills

Customer service experience

Excellent communication

Computer literate

Education

Matric

Job description

Main Purpose Of Job

Support and provide superior service to internal and external customers via phone, email and face-to-face

Main Purpose Of Job

Support and provide superior service to internal and external customers via phone, email and face-to-face

Qualification & Experience

• Matric
• Computer Literate
• Customer Service experience in a call centre environment
• Excellent communication skills

CUSTOMER INTERACTION

• Answer inbound calls and assist customers
• Offer telephonic solutions e.g. trouble shooting with technical queries
• Respond to and resolve written and website correspondence received from customers
• Action and update customer requests on Listener
• Follow up on customer calls with administrative duties which include but are not limited to emailing, completing of paperwork as well as liaising with other departments
• Share in delivery of team service level expectations, quality and productivity targets and indicators
• Take ownership for escalated queries, ensuring resolution and follow up with customers

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.