Inbound Call Center Specialist — Customer Support

Fidelity Services Group; Durban; On-site; ZAR 100,000 - 134,000; Full time

Job summary

Fidelity Services Group is seeking a dedicated customer service professional to support internal and external customers via phone, email and face-to-face interactions. The role emphasizes resolving queries, providing telephonic solutions, and maintaining accurate records within Listener.

The ideal candidate will have Matric, basic computer skills, and experience in a call centre environment, with excellent communication abilities to deliver superior service.

Qualifications

• Matric or equivalent.
• Computer literate with basic IT skills.
• Experience in a call centre environment is preferred.
• Strong communication abilities in English.

Responsibilities

• Answer inbound calls and assist customers.
• Provide telephonic solutions and troubleshoot technical queries.
• Respond to and resolve written and website correspondence from customers.
• Update and action customer requests on Listener or related systems.
• Follow up on customer calls with administrative duties (emails, paperwork, interdepartment liaison).
• Contribute to team service levels, quality and productivity targets.
• Take ownership of escalated queries and ensure timely resolution.

Skills

Customer service experience

Excellent communication

Computer literate

Education

Matric

Job description

Fidelity Services Group is seeking a dedicated customer service professional to support internal and external customers via phone, email and face-to-face interactions. The role emphasizes resolving queries, providing telephonic solutions, and maintaining accurate records within Listener.

The ideal candidate will have Matric, basic computer skills, and experience in a call centre environment, with excellent communication abilities to deliver superior service.