Call Centre Agent - 3 months Temp - Nelspruit

Fidelity Services Group; Mpumalanga; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Fidelity Services Group in Mpumalanga is seeking a dedicated Customer Service Representative to support internal and external customers via phone, email and face-to-face interactions. You will handle inbound calls, troubleshoot technical queries, respond to written inquiries, and update requests on Listener, contributing to team service levels and overall productivity.

Preference may be given to existing employees; the closing date process will inform applicants.

Qualifications

• Matric qualification completed.
• Computer literacy essential.
• Experience in a call centre customer service role.
• Excellent communication skills.

Responsibilities

• Answer inbound calls and assist customers.
• Provide telephonic solutions and troubleshoot queries.
• Respond to written and website inquiries from customers.
• Update customer requests on Listener and document actions.
• Follow up on customer calls with admin duties and liaising with other departments.
• Contribute to team service level, quality and productivity targets.
• Own escalated queries and ensure timely resolution.

Education

Matric

Tools

Computer literate

Job description

MAIN PURPOSE OF JOB

Support and provide superior service to internal and external customers via phone, email and face-to-face.

QUALIFICATION & EXPERIENCE

• Matric
• Computer Literate
• Customer Service experience in a call centre environment
• Excellent communication skills

CUSTOMER INTERACTION

• Answer inbound calls and assist customers
• Offer telephonic solutions e.g. trouble shooting with technical queries
• Respond to and resolve written and website correspondence received from customers
• Action and update customer requests on Listener
• Follow up on customer calls with administrative duties which include but are not limited to emailing, completing of paperwork as well as liaising with other departments
• Share in delivery of team service level expectations, quality and productivity targets and indicators
• Take ownership for escalated queries, ensuring resolution and follow up with customers

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.