Inbound Call Center Agent – Customer Care Champion

Durpro Workforce Solutions; Cape Town; On-site; ZAR 167,400 - 223,200; Full time

Job summary

A workforce solutions company in Cape Town is looking for a professional Inbound Call Centre Agent. This role involves handling incoming calls, assisting customers with their inquiries, and resolving issues while upholding high service standards. The ideal candidate will hold a Grade 12 certificate and should possess strong communication and problem-solving skills. Previous experience in a call center or customer service setting is preferred. Join a dedicated team focused on delivering exceptional customer service.

Qualifications

• Grade 12 / Matric certificate required.
• Previous call centre or customer service experience preferred.
• Strong verbal and written communication skills in English are essential.

Responsibilities

• Answer incoming calls promptly and professionally.
• Assist customers with inquiries, complaints, and service requests.
• Resolve customer issues on first contact where possible.

Skills

Verbal communication skills

Problem-solving skills

Listening skills

Education

Grade 12 / Matric certificate

Tools

MS Office

CRM systems

Job description

A workforce solutions company in Cape Town is looking for a professional Inbound Call Centre Agent. This role involves handling incoming calls, assisting customers with their inquiries, and resolving issues while upholding high service standards. The ideal candidate will hold a Grade 12 certificate and should possess strong communication and problem-solving skills. Previous experience in a call center or customer service setting is preferred. Join a dedicated team focused on delivering exceptional customer service.