Customer Service Representative - Inbound Calls

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Retirement savings

Performance bonuses

Training programs

Career progression

Job summary

Placements24 is seeking a motivated Customer Service Representative to support customers in Nelspruit, Mpumalanga. You will handle inbound inquiries, assist with orders, and ensure a positive shopping experience.

The role requires strong communication, a customer-focused attitude, and the ability to manage multiple tasks while maintaining high service standards. A hybrid in-office/remote schedule is available.

Qualifications

• High school diploma or equivalent; some college coursework preferred.
• Previous experience in a customer service or call center role is advantageous.
• Excellent verbal communication and active listening skills.
• Proficiency in basic computer operations and data entry.
• Ability to remain calm and professional under pressure.
• Strong organizational skills and attention to detail.
• Willingness to work a hybrid schedule, balancing in-office and remote work days in Nelspruit, Mpumalanga.
• Reliable internet connection and suitable home workspace if working remotely.
• A positive attitude and a commitment to customer satisfaction.

Responsibilities

• Answer incoming customer calls in a timely and professional manner.
• Provide information about products, services, pricing, and promotions.
• Assist customers with order placement, tracking, and issue resolution.
• Handle customer complaints and feedback with empathy and efficiency.
• Process returns, exchanges, and refunds according to company policy.
• Maintain accurate customer records and document interactions in the CRM system.
• Identify and escalate priority issues to the appropriate departments.
• Contribute to team goals and company objectives for customer satisfaction.

Skills

Verbal communication

Active listening

Basic computer skills

Data entry

Organizational skills

Attention to detail

Call center experience

Hybrid work

Customer service experience

Education

High school diploma or equivalent

Some college coursework

Job description

About the Role

Our client, a leading retail services provider, is looking for a motivated Customer Service Representative to join their vibrant team in Nelspruit, Mpumalanga . This role is essential for providing outstanding support to our customers, handling inbound inquiries, and ensuring a positive shopping experience. You will be the voice of our brand, assisting customers with inquiries about products, orders, and services. This is an excellent opportunity to build a career in customer service within a company that values its employees and customer satisfaction. We are seeking individuals with strong communication abilities, a friendly demeanor, and a genuine desire to help. The ideal candidate will be adaptable and efficient, capable of managing multiple tasks while maintaining a high standard of service.

Key Responsibilities

• Answer incoming customer calls in a timely and professional manner.
• Provide information about products, services, pricing, and promotions.
• Assist customers with order placement, tracking, and issue resolution.
• Handle customer complaints and feedback with empathy and efficiency.
• Process returns, exchanges, and refunds according to company policy.
• Maintain accurate customer records and document interactions in the CRM system.
• Identify and escalation priority issues to the appropriate departments.
• Contribute to team goals and company objectives for customer satisfaction.

Requirements

• High school diploma or equivalent; some college coursework is preferred.
• Previous experience in a customer service or call center role is advantageous.
• Excellent verbal communication and active listening skills.
• Proficiency in basic computer operations and data entry.
• Ability to remain calm and professional under pressure.
• Strong organizational skills and attention to detail.
• Willingness to work a hybrid schedule, balancing in-office and remote work days in Nelspruit, Mpumalanga .
• Reliable internet connection and suitable home workspace if working remotely.
• A positive attitude and a commitment to customer satisfaction.

Benefits

Our client offers a competitive salary, opportunities for performance bonuses, and a comprehensive benefits package including medical aid and retirement savings. Employees benefit from extensive training programs, continuous professional development, and opportunities for career progression within the organization. Our client fosters a supportive and dynamic work environment in Nelspruit, Mpumalanga , promoting a healthy balance between work and personal life. Join a dedicated team committed to providing excellent service and contributing to the company's success.