Multichannel Customer Support Specialist

Affinity International; Johannesburg; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Affinity International is recruiting a Customer Service Representative based in Johannesburg for an in-person role supporting a South African client. You will be the first point of contact for customers across phone, email, and live chat, handling inquiries with clarity and ownership from start to resolution.

Ideal candidates communicate calmly under pressure, have a minimum matric, relevant business qualification, and 1–2 years in customer service or call center roles.

Qualifications

• Matric (Grade 12) is the minimum requirement.
• A National Diploma or NQF Level 5 certificate in Business is preferred.
• Experience with CRM or ticketing systems is advantageous.

Responsibilities

• Respond to customer inquiries via phone, email, chat and in-person interactions.
• Provide accurate information on products, services and company processes.
• Resolve customer complaints with patience and professionalism from start to finish.
• Escalate complex issues to the appropriate team or department.
• Log all customer interactions in the CRM or ticketing system accurately.
• Follow up on outstanding requests to ensure timely resolution and satisfaction.
• Maintain up-to-date knowledge of client products, policies and procedures.

Skills

Clear communication

English proficiency

CRM familiarity

Problem solving

Education

Matric (Grade 12)

National Diploma or NQF Level 5 in Business

Tools

Zendesk

Freshdesk

Salesforce

Job description

Affinity International is recruiting a Customer Service Representative based in Johannesburg for an in-person role supporting a South African client. You will be the first point of contact for customers across phone, email, and live chat, handling inquiries with clarity and ownership from start to resolution.

Ideal candidates communicate calmly under pressure, have a minimum matric, relevant business qualification, and 1–2 years in customer service or call center roles.