Inbound Call Center Specialist — Customer Care Expert

WNS Global Services; Durban; On-site; ZAR 334,800 - 446,400; Full time

Job summary

A leading global business process management firm is hiring a Call Center Agent in Durban, South Africa. The role involves delivering exceptional customer service, resolving inquiries, and effectively promoting client products. Candidates should have at least 12 months experience in a customer service role, showcasing skills in problem-solving, teamwork, and adaptability in a fast-paced environment. The company promises a supportive culture and career development opportunities.

Qualifications

• Minimum 12 months experience in customer service role (Contact center).

Responsibilities

• Investigate, resolve and process high volume customer enquiries.
• Provide consistently high-quality service.
• Promote client's products effectively.

Skills

Customer service

Problem solving

Teamwork

High stress tolerance

Adaptability

Job description

A leading global business process management firm is hiring a Call Center Agent in Durban, South Africa. The role involves delivering exceptional customer service, resolving inquiries, and effectively promoting client products. Candidates should have at least 12 months experience in a customer service role, showcasing skills in problem-solving, teamwork, and adaptability in a fast-paced environment. The company promises a supportive culture and career development opportunities.