Financial Services Call Center Specialist - Customer Care

Tp-8f723eaf; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Teleperformance in Cape Town is seeking a customer service oriented call centre agent to handle incoming calls and emails from existing and potential business customers. You will ensure compliance with data protection and provide accurate information while processing payments and updating records.

The role requires 6–12 months of call centre experience, a matric equivalent, and a customer-focused, target-driven mindset. Banking/insurance exposure is advantageous; FCA experience is a plus.

Qualifications

• Minimum of 6 months -12 months call Centre/ telephone sales experience
• Maintain campaign performance, quality, regulatory and compliance standards
• Experience in a FCA regulated environment – Advantageous
• Experience in banking/Insurance Financial industries- Advantageous
• Customer focused and target driven

Responsibilities

• Handle incoming phone calls and emails from existing and potential business customers on queries relating but not limited to:
• Ensuring adherence to the DPA requirements within the CS environment
• Complaint handling skills ensuring appropriate solutions are offered
• Processing customer payments
• Providing transactional data both recent and historically
• Processing replacement card requests
• Submitting Lost and Stolen requests including the immediate blocking of an account and updating the customer records with accurate information to ensure Fraud risk is minimal.
• Updating customer records on request ensuring accounts are updated accurately
• Processing cash advance requests
• Activating accounts and adhering to all activation scripting to ensure accounts are opened accurately
• Closing customer accounts on request
• Providing interest calculation advice on request
• Providing correct and accurate advice in relation to accounts which are in a collections state and where necessary adding a promise to pay
• Processing credit balance refunds on request
• Setting up Direct Debits
• Raising disputes through to the fraud department as per the agreed processes

Skills

Call centre experience

Customer service

Target driven

Education

Matric/ Equivalent

Job description

Teleperformance in Cape Town is seeking a customer service oriented call centre agent to handle incoming calls and emails from existing and potential business customers. You will ensure compliance with data protection and provide accurate information while processing payments and updating records.

The role requires 6–12 months of call centre experience, a matric equivalent, and a customer-focused, target-driven mindset. Banking/insurance exposure is advantageous; FCA experience is a plus.