In-Store Customer Service & POS Expert

Clicks Group Limited; Malalane; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Clicks Group in Malelane is recruiting a Retail Associate to efficiently run point-of-sale activities, handle cash securely and promote the Clicks clubcard, enriching the customer experience with knowledgeable service.

You will enroll new clubcard members, highlight promotions to drive sales and maintain store merchandising to Clicks standards while delivering friendly, professional assistance.

Qualifications

• Basic maths calculations.
• Retail/FMCG background and merchandising/promotions knowledge.
• Understanding of stock management procedures.
• Knowledge of customer service excellence.

Responsibilities

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Skills

Planning and organising

Problem-solving

Customer orientation

Relating and networking

Following instructions

Delivering results / meeting customer

Working with people

Persuading and influencing

Coping with pressures

Education

Maths 50% and English 50% at Grade 12

Job description

Clicks Group in Malelane is recruiting a Retail Associate to efficiently run point-of-sale activities, handle cash securely and promote the Clicks clubcard, enriching the customer experience with knowledgeable service.

You will enroll new clubcard members, highlight promotions to drive sales and maintain store merchandising to Clicks standards while delivering friendly, professional assistance.