In-Store Customer Service & Merchandising Associate

Clicks Group Limited; Sandton; On-site; ZAR 96,000 - 144,000; Full time

Job summary

Clicks Group in South Africa is seeking a store operative to deliver service excellence through efficient POS activities and merchandising. You will promote the Clicks clubcard, enroll new members, highlight promotions, and help customers feel valued.

The role focuses on accurate cash handling, clear communications, and maintaining store standards while delivering friendly, professional service to shoppers.

Qualifications

• Basic maths calculations.
• Retail/FMCG background and understanding of merchandising and promotions principles.
• Understanding of stock management procedures.
• Knowledge of customer service excellence.

Responsibilities

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Skills

Planning and organising

Problem solving

Customer orientation

Relating & networking

Following instructions

Delivering results

People skills

Persuading & influencing

Coping with pressures

Education

Grade 12 maths and English

Job description

Clicks Group in South Africa is seeking a store operative to deliver service excellence through efficient POS activities and merchandising. You will promote the Clicks clubcard, enroll new members, highlight promotions, and help customers feel valued.

The role focuses on accurate cash handling, clear communications, and maintaining store standards while delivering friendly, professional service to shoppers.