In-Store Customer Experience & Merchandising Specialist

Clicks Group Limited; Pretoria; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Clicks Group in Pretoria is seeking a dedicated in-store team member to handle point-of-sale operations, promote clubcard memberships and deliver exceptional customer service. You will ensure accurate cash handling, promote promotions and maintain merchandising standards across the store.

The role focuses on in-store customer interactions, knowledge of products, promotions, and stock procedures to support a positive shopping experience.

Qualifications

• Basic maths calculations.
• Retail/FMCG background and understanding of merchandising and promotions principles.
• Understanding of stock management procedures.
• Knowledge of customer service excellence.

Responsibilities

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Skills

Planning

Problem-solving

Customer orientation

Networking

Instructions adherence

Delivering results

Teamwork

Persuasion

Pressure resilience

Education

Maths (50%) and English (50%) at Grade 12

Job description

Clicks Group in Pretoria is seeking a dedicated in-store team member to handle point-of-sale operations, promote clubcard memberships and deliver exceptional customer service. You will ensure accurate cash handling, promote promotions and maintain merchandising standards across the store.

The role focuses on in-store customer interactions, knowledge of products, promotions, and stock procedures to support a positive shopping experience.