In-Store Retail Associate: Customer Service & POS Expert

Clicks Group Limited; Rustenburg; On-site; ZAR 120,000 - 160,000; Full time

Job summary

Clicks Group in Rustenburg is seeking a store operations assistant to deliver service excellence at the point of sale. You will handle cash, scan merchandise accurately, promote clubcard memberships and ensure promotions are visible and understood by customers.

Key tasks include maintaining merchandising standards, mastering product knowledge, and delivering friendly, professional service while supporting the store's vision to be customers' first choice health and beauty retailer.

Qualifications

• Basic maths calculations and numeracy.
• Retail/FMCG background and understanding of merchandising and promotions.
• Understanding of stock management procedures.
• Knowledge of customer service excellence.

Responsibilities

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment, including clubcard enrollment.
• To promote the clubcard and assist in achieving participation targets.
• To deliver superior customer service by acting as a brand ambassador and maintaining store standards.

Skills

Cash handling

Customer service

Merchandising

Stock management

Promotions & clubcard

Education

Mathematics (50%)

English (50%)

Job description

Clicks Group in Rustenburg is seeking a store operations assistant to deliver service excellence at the point of sale. You will handle cash, scan merchandise accurately, promote clubcard memberships and ensure promotions are visible and understood by customers.

Key tasks include maintaining merchandising standards, mastering product knowledge, and delivering friendly, professional service while supporting the store's vision to be customers' first choice health and beauty retailer.