In-Store Retail Associate: POS & Customer Service

Clicks Group Limited; Kempton Park; On-site; ZAR 90,000 - 150,000; Full time

Job summary

Clicks Group Limited in Kempton Park is seeking a store associate to deliver service excellence at the point of sale, handling payments and clubcard enrollments while promoting promotions and maintaining merchandising standards.

The role focuses on friendly, professional customer service, accurate cash handling, stock knowledge, and active promotion of Clicks promotions to enhance the shopping experience.

Qualifications

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Responsibilities

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Skills

Planning and organising

Problem-solving

Customer orientation

Relating and networking

Following instructions

Delivering results

Working with people

Persuading and influencing

Coping with pressures

Education

Grade 12 Maths

Grade 12 English

Job description

Clicks Group Limited in Kempton Park is seeking a store associate to deliver service excellence at the point of sale, handling payments and clubcard enrollments while promoting promotions and maintaining merchandising standards.

The role focuses on friendly, professional customer service, accurate cash handling, stock knowledge, and active promotion of Clicks promotions to enhance the shopping experience.