In-Store Customer Service & Merchandising Specialist

Clicks Group Limited; Pretoria; On-site; ZAR 150,000 - 190,000; Full time

Job summary

Clicks Group is seeking a frontline team member to operate the point of sale with accuracy and efficiency at our Pretoria stores. You will handle cash, scan merchandise, and promote Clicks clubcard membership to enhance customer loyalty and sales.

The role emphasizes delivering courteous service, maintaining merchandising standards, and staying informed about promotions, stock, and product knowledge to assist customers effectively.

Qualifications

• Retail/FMCG background with merchandising and promotions knowledge
• Basic maths calculations
• Knowledge of customer service excellence
• Understanding stock management procedures

Responsibilities

• Execute all POS operations accurately and efficiently
• Scan items, handle payments, and enroll clubcard members
• Promote promotions and clubcard participation
• Provide friendly, brand‑ambassador service
• Maintain store merchandising and housekeeping standards
• Keep product knowledge up to date

Skills

Planning

Problem-solving

Customer orientation

Relating

Networking

Instructions & procedures

Delivering results

Working with people

Persuading & influencing

Pressures & setbacks

Education

Maths & English

Job description

Clicks Group is seeking a frontline team member to operate the point of sale with accuracy and efficiency at our Pretoria stores. You will handle cash, scan merchandise, and promote Clicks clubcard membership to enhance customer loyalty and sales.

The role emphasizes delivering courteous service, maintaining merchandising standards, and staying informed about promotions, stock, and product knowledge to assist customers effectively.