In-Store Customer Experience & Merchandising Associate

Clicks Group Limited; Pretoria; On-site; ZAR 167,000 - 234,000; Full time

Job summary

Clicks Group is seeking a store operations assistant to efficiently run point-of-sale activities, handle transactions, enroll Clicks clubcard members and promote promotions to enhance sales. The role emphasizes excellent customer service and adherence to merchandising standards within a busy FMCG retail environment.

The successful candidate will maintain knowledge of products and promotions, support cash handling procedures, and contribute to delivering a positive customer experience aligned

Qualifications

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising
• Stock management procedures
• Knowledge of customer service excellence
• Grade 12 maths and English (desirable)

Responsibilities

• Execute all POS operations efficiently and accurately
• Maintain proper cash handling and reconcile tills
• Promote Clicks clubcard and enroll new members
• Inform customers about promotions to drive sales
• Be a brand ambassador with friendly, professional service
• Maintain merchandising and housekeeping according to standards
• Stay updated on products, ranges, promotions and events

Skills

Planning and organising

Problem solving

Customer orientation

Relating and networking

Following instructions

Delivering results

Teamwork

Persuading and influencing

Planning

Coping with pressure

Education

Grade 12 (Maths 50%, English 50%)

Job description

Clicks Group is seeking a store operations assistant to efficiently run point-of-sale activities, handle transactions, enroll Clicks clubcard members and promote promotions to enhance sales. The role emphasizes excellent customer service and adherence to merchandising standards within a busy FMCG retail environment.

The successful candidate will maintain knowledge of products and promotions, support cash handling procedures, and contribute to delivering a positive customer experience aligned