Hybrid IT Helpdesk Administrator | User Support & IT Ops

Placements24; Pretoria; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Professional development opportunities

Hybrid work arrangement

Paid annual leave

Employee assistance program

Job summary

Placements24 is seeking a diligent Helpdesk Administrator in Pretoria, combining remote work with essential in-office tasks. The role focuses on managing the helpdesk, resolving user IT issues, and supporting a growing IT environment within a corporate setting.

The ideal candidate will be organized, detail-oriented, and capable of basic troubleshooting across hardware, software, and networks. Hybrid work arrangement and opportunities for IT certification are offered.

Qualifications

• Must have solid hardware and OS knowledge (Windows, macOS).
• Familiarity with TCP/IP, DNS, DHCP essential.
• Experience with IT ticketing systems (Spiceworks, Freshdesk).
• Strong organizational and time management skills required.
• Excellent communication and interpersonal abilities with non-technical users.
• IT certification (e.g., CompTIA A+, Network+) is a plus.

Responsibilities

• Manage daily operations of the helpdesk and ensure timely ticket resolution.
• Respond to IT issues via phone, email, and ticketing system.
• Install, configure, and maintain hardware, software, networks, printers, and scanners.
• Perform basic hardware/software troubleshooting and diagnostics.
• Create and manage user accounts and access permissions.
• Maintain IT equipment and software license inventory.
• Document IT procedures and user guides clearly.
• Assist in planning and implementing IT projects and upgrades.
• Provide end-user training and support on IT systems and apps.
• Monitor system performance and ensure network availability.
• Coordinate with vendors for hardware repairs and software support.

Skills

Hardware & OS knowledge

Networking basics

Ticketing systems

Org & time management

Communication skills

IT certifications

Tools

Spiceworks

Freshdesk

Job description

Placements24 is seeking a diligent Helpdesk Administrator in Pretoria, combining remote work with essential in-office tasks. The role focuses on managing the helpdesk, resolving user IT issues, and supporting a growing IT environment within a corporate setting.

The ideal candidate will be organized, detail-oriented, and capable of basic troubleshooting across hardware, software, and networks. Hybrid work arrangement and opportunities for IT certification are offered.