Hybrid Customer Success Strategist

Placements24; Bloemfontein; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Hybrid work

Performance-based incentives

Training & development resources

Health & dental & retirement benefits

Job summary

Placements24 is seeking a proactive Customer Success Advocate in Welkom to ensure customers derive maximum value from products and services. The role focuses on building trust, guiding adoption, and driving retention while supporting long-term relationships.

This hybrid position combines in-office collaboration with remote flexibility to maintain engagement and efficiency for a growing customer base in South Africa.

Qualifications

• Experience in customer success, account management, or related roles.
• Strong communication and interpersonal skills.
• Familiarity with CRM principles and data analysis.

Responsibilities

• Build and maintain relationships with a portfolio of customers.
• Proactively identify needs and offer tailored solutions.
• Conduct regular check-ins and reviews to ensure satisfaction and adoption.
• Troubleshoot issues with internal teams when needed.
• Monitor customer health metrics and mitigate churn.
• Collect feedback to inform product/service improvements.

Skills

Customer success

Account management

CRM principles

Communication

Interpersonal skills

Data analysis

Helpdesk systems

Tools

CRM software

Helpdesk / ticketing systems

Job description

Placements24 is seeking a proactive Customer Success Advocate in Welkom to ensure customers derive maximum value from products and services. The role focuses on building trust, guiding adoption, and driving retention while supporting long-term relationships.

This hybrid position combines in-office collaboration with remote flexibility to maintain engagement and efficiency for a growing customer base in South Africa.