Customer Success Advocate

Placements24; Bloemfontein; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Hybrid work

Performance-based incentives

Training & development resources

Health & dental & retirement benefits

Job summary

Placements24 is seeking a proactive Customer Success Advocate in Welkom to ensure customers derive maximum value from products and services. The role focuses on building trust, guiding adoption, and driving retention while supporting long-term relationships.

This hybrid position combines in-office collaboration with remote flexibility to maintain engagement and efficiency for a growing customer base in South Africa.

Qualifications

• Experience in customer success, account management, or related roles.
• Strong communication and interpersonal skills.
• Familiarity with CRM principles and data analysis.

Responsibilities

• Build and maintain relationships with a portfolio of customers.
• Proactively identify needs and offer tailored solutions.
• Conduct regular check-ins and reviews to ensure satisfaction and adoption.
• Troubleshoot issues with internal teams when needed.
• Monitor customer health metrics and mitigate churn.
• Collect feedback to inform product/service improvements.

Skills

Customer success

Account management

CRM principles

Communication

Interpersonal skills

Data analysis

Helpdesk systems

Tools

CRM software

Helpdesk / ticketing systems

Job description

About the Role

Our client is seeking a proactive Customer Success Advocate to join their team in Welkom. This role is centered on ensuring our customers derive maximum value from our products and services, fostering long-term relationships and driving retention. You will act as a trusted advisor, providing guidance, support, and solutions to meet customer needs. This hybrid position allows for both collaborative in-office work and the flexibility to work remotely, ensuring engagement and efficiency.

Key Responsibilities

• Build and maintain strong relationships with a portfolio of assigned customers.
• Proactively identify customer needs and offer tailored solutions and guidance.
• Conduct regular check-ins and business reviews to ensure customer satisfaction and adoption.
• Troubleshoot and resolve customer issues, collaborating with internal technical teams when necessary.
• Monitor customer health metrics and implement strategies to mitigate churn.
• Gather customer feedback to inform product development and service improvements.

Requirements

• Proven experience in customer success, account management, or a related customer service role.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of customer relationship management (CRM) principles.
• Ability to analyze customer data and identify trends or potential issues.
• Comfortable working in a hybrid model, balancing remote and office-based tasks.
• Experience with helpdesk or support ticketing systems is beneficial.

Benefits

• Attractive annual salary and performance-based incentives.
• Hybrid work environment offering work-life balance.
• Access to ongoing training and professional development resources.
• Comprehensive health, dental, and retirement benefits.
• An opportunity to significantly impact customer loyalty and company growth in Welkom.