Client Success Specialist (Hybrid) – Growth & Support

Placements24; Stellenbosch; Hybrid; ZAR 240,000 - 320,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work arrangement

Health, dental, and optical insurance

Learning and growth opportunities

Collaborative team culture

Job summary

Placements24 in Stellenbosch is seeking a Client Support Specialist to enhance customer satisfaction and retention. This hybrid role combines remote work with in-person collaboration, supporting clients and ensuring they achieve their goals using our services.

You will manage client inquiries, assist with product usage, maintain CRM records, and collaborate with sales and technical teams to ensure seamless support.

Qualifications

• Demonstrated experience in client support or similar role.
• Strong communication, interpersonal and negotiation skills.
• Proficiency with CRM software and support ticketing systems.
• Excellent organizational skills and ability to manage multiple priorities.
• Customer-centric mindset with drive to exceed expectations.

Responsibilities

• Manage client inquiries and provide timely, effective solutions.
• Assist clients with product usage, troubleshooting, and account management.
• Maintain detailed client records and interaction logs in the CRM system.
• Collaborate with sales and technical teams to ensure seamless client support.
• Proactively identify client needs and suggest improvements or additional services.

Skills

Client support

Communication skills

CRM & ticketing

Organization

Customer-centric mindset

Tools

CRM software

Job description

Placements24 in Stellenbosch is seeking a Client Support Specialist to enhance customer satisfaction and retention. This hybrid role combines remote work with in-person collaboration, supporting clients and ensuring they achieve their goals using our services.

You will manage client inquiries, assist with product usage, maintain CRM records, and collaborate with sales and technical teams to ensure seamless support.