Client Success Advocate | Hybrid, Cape Town

Placements24; Cape Town; Hybrid; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Hybrid work model in Cape Town

Medical and retirement benefits

Professional development opportunities

Job summary

Placements24 is seeking a Customer Success Advocate in Cape Town. The role focuses on onboarding clients, driving adoption, and building long-term relationships to ensure client value and retention.

TheHybrid setup combines in-office collaboration with remote flexibility for a dynamic team environment. You will guide clients through onboarding, adoption, and ongoing engagement, acting as a trusted advisor and point of contact for assigned accounts.

Qualifications

• Experience in customer success, account management, or a client-facing role.
• Strong interpersonal and communication abilities.
• Understanding of CRM principles and data analysis.
• Experience with SaaS products is a plus.

Responsibilities

• Onboard new clients, providing training and support to ensure a smooth transition.
• Proactively engage with clients to understand goals and identify opportunities for increased product usage.
• Serve as the primary point of contact for assigned accounts, addressing inquiries and resolving issues promptly.
• Conduct regular check-ins and business reviews with clients to assess satisfaction and gather feedback.
• Identify and mitigate potential churn risks by implementing effective retention strategies.
• Collaborate with sales and product teams to advocate for client needs and contribute to product development.

Skills

Relationship building

Communication skills

CRM proficiency

Data analysis

SaaS knowledge

Tools

CRM software

Support tools

Job description

Placements24 is seeking a Customer Success Advocate in Cape Town. The role focuses on onboarding clients, driving adoption, and building long-term relationships to ensure client value and retention.

TheHybrid setup combines in-office collaboration with remote flexibility for a dynamic team environment. You will guide clients through onboarding, adoption, and ongoing engagement, acting as a trusted advisor and point of contact for assigned accounts.