Hybrid Customer Success Advisor - Growth & Strategy

Placements24; Sandton; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Health benefits

Hybrid work model

Professional development

Job summary

Placements24 is seeking a Customer Success Advisor to join a hybrid team in Sandton. You will engage with clients to ensure successful adoption of services, provide ongoing support and strategic guidance, and maintain strong relationships to foster loyalty.

This role offers a competitive salary, health benefits, and opportunities for professional development within a dynamic, growth-oriented company culture.

Qualifications

• Experience in Customer Success, Account Management, or client-facing support roles.
• Excellent communication, presentation, and interpersonal skills.
• Proven ability to build and maintain strong client relationships.
• Strong understanding of customer needs and translating them into solutions.
• Comfortable working in a hybrid model.

Responsibilities

• Proactively engage with clients to understand goals and adoption of services.
• Provide ongoing support, training, and strategic advice to maximize client value.
• Monitor client health and identify upsell or cross-sell opportunities.
• Address and resolve client escalations with urgency and care.
• Gather client feedback and relay insights to product and sales teams.
• Conduct regular business reviews with key clients to ensure satisfaction.

Skills

Customer Success

Account Management

CRM software

Interpersonal skills

Tools

Customer success platforms

Job description

Placements24 is seeking a Customer Success Advisor to join a hybrid team in Sandton. You will engage with clients to ensure successful adoption of services, provide ongoing support and strategic guidance, and maintain strong relationships to foster loyalty.

This role offers a competitive salary, health benefits, and opportunities for professional development within a dynamic, growth-oriented company culture.