Client Success Partner | Onboarding & Growth, Pretoria

Placements24; Pretoria; On-site; ZAR 420,000 - 520,000; Full time

Benefits offered by this job

Commission based on performance

Health insurance

Professional development opportunities

Office environment in Pretoria

Paid time off and company events

Job summary

Placements24 in Pretoria is seeking a Customer Success Advocate to join their team. You will be the primary contact for a portfolio of clients, guiding them to maximize value from our offerings and ensuring high satisfaction.

The role focuses on relationship-building, proactive problem solving, onboarding new clients, and collaborating with internal teams to drive retention and potential upsells. A Bachelor's degree and strong communication are preferred.

Qualifications

• Bachelor's degree in Business, Communications, or related field.
• Experience in customer success and account management.
• Strong communication and presentation skills.
• Ability to analyze client needs and provide tailored solutions.
• Proficiency with CRM systems and support tools.

Responsibilities

• Manage a portfolio of clients and serve as main contact for inquiries.
• Proactively align services with client goals and upsell opportunities.
• Conduct regular check-ins and business reviews.
• Troubleshoot issues and coordinate with internal teams.
• Onboard new clients with training and support.

Skills

Customer success

Account management

Customer service

CRM software

Education

Bachelor's degree in Business, Communications, or related field

Tools

CRM software

Job description

Placements24 in Pretoria is seeking a Customer Success Advocate to join their team. You will be the primary contact for a portfolio of clients, guiding them to maximize value from our offerings and ensuring high satisfaction.

The role focuses on relationship-building, proactive problem solving, onboarding new clients, and collaborating with internal teams to drive retention and potential upsells. A Bachelor's degree and strong communication are preferred.