Hybrid Customer Support Specialist - Growth & Wellbeing

Placements24; Pretoria; Hybrid; ZAR 200,000 - 250,000; Full time

Benefits offered by this job

Salary with performance bonuses

Hybrid work arrangement

Health insurance

Generous leave allowance

Training and development programs

Job summary

Placements24 in Pretoria is seeking a dedicated Customer Support Specialist to join our established team. You will provide high-level support to clients, resolve issues efficiently, and ensure a positive experience.

This hybrid role blends office collaboration with remote work to support employee well-being and growth. Responsibilities include handling inquiries across platforms, guiding users, and documenting interactions.

Qualifications

• Solid experience in a customer-facing support role.
• Strong communication and problem-solving capabilities.
• Familiarity with CRM tools and ticketing systems.
• Ability to adapt to new processes and technologies quickly.
• Team-oriented with a passion for delivering excellent customer service.

Responsibilities

• Manage and resolve customer inquiries and support requests across various platforms.
• Assist customers with product usage, troubleshooting, and account management.
• Document all customer interactions and resolutions accurately.
• Escalate urgent issues to senior team members or relevant departments.
• Contribute to knowledge base articles and customer self-help resources.

Skills

Customer Support

Communication

CRM Tools

Tools

CRM tools

Ticketing systems

Job description

Placements24 in Pretoria is seeking a dedicated Customer Support Specialist to join our established team. You will provide high-level support to clients, resolve issues efficiently, and ensure a positive experience.

This hybrid role blends office collaboration with remote work to support employee well-being and growth. Responsibilities include handling inquiries across platforms, guiding users, and documenting interactions.