Customer Success Advisor - Hybrid Role (Sandton)

Placements24; Gauteng; Hybrid; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

Career development

Training opportunities

Dynamic culture

Job summary

Placements24 in Sandton is seeking a Customer Success Advisor to join a hybrid team. You will build strong client relationships, provide strategic guidance, and ensure successful adoption of products and services to drive long-term loyalty.

The role emphasizes proactive support, regular business reviews, and collaboration with product and sales teams to maximize client value while supporting career growth in customer relationship management.

Qualifications

• Experience in Customer Success or account management with client-facing roles.
• Excellent communication and interpersonal skills.
• Hybrid work experience and CRM proficiency.

Responsibilities

• Engage with clients to understand goals and ensure adoption.
• Provide ongoing support, training and strategic advice.
• Monitor client health and identify upsell opportunities.
• Address escalations with urgency and care.
• Gather client feedback and relay to product/sales teams.
• Conduct regular business reviews with key clients.

Skills

Customer Success

Account Management

Communication

Interpersonal Skills

Tools

CRM software

Job description

Placements24 in Sandton is seeking a Customer Success Advisor to join a hybrid team. You will build strong client relationships, provide strategic guidance, and ensure successful adoption of products and services to drive long-term loyalty.

The role emphasizes proactive support, regular business reviews, and collaboration with product and sales teams to maximize client value while supporting career growth in customer relationship management.