Hybrid Customer Service Associate — Growth & Balance

Placements24; Sandton; Híbrido; ZAR 201 000 - 290 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work schedule

Professional development

Career growth

Supportive team

Resumo da oferta

WhatJobs Direct in Sandton, Gauteng, is seeking a friendly Customer Service Associate to join our hybrid team. You will handle inquiries, assist customers, and support order processing from both remote and in-office environments.

Ideal candidates are strong communicators with problem-solving skills who can maintain CRM records, resolve issues, and contribute to a positive service experience. The role offers a competitive salary, growth opportunities, and a balanced hybrid schedule.

Qualificações

• Experience in customer service is preferred.
• Excellent verbal and written communication.
• Strong interpersonal and problem-solving abilities.
• Proficient with computer systems and CRM software.
• Ability to work in a hybrid remote/on-site setup.
• High school diploma or equivalent.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services, resolving customer issues.
• Process customer orders, requests, and complaints accurately.
• Maintain customer records and update CRM systems with interaction details.
• Escalate unresolved issues to the appropriate team members or supervisors.
• Build rapport with customers and ensure their satisfaction.
• Follow company procedures and guidelines to deliver consistent service.
• Contribute to team goals and assist in training new associates.

Conhecimentos

Customer service experience

Verbal and written communication

Interpersonal skills

CRM software

Time management

Positive attitude

High school diploma

Office presence Sandton

Formação académica

High school diploma or equivalent

Ferramentas

CRM software

Descrição da oferta de emprego

WhatJobs Direct in Sandton, Gauteng, is seeking a friendly Customer Service Associate to join our hybrid team. You will handle inquiries, assist customers, and support order processing from both remote and in-office environments.

Ideal candidates are strong communicators with problem-solving skills who can maintain CRM records, resolve issues, and contribute to a positive service experience. The role offers a competitive salary, growth opportunities, and a balanced hybrid schedule.