Hybrid Customer Service Advisor — In-Office/Remote

Placements24; Sandton; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Retirement contributions

Hybrid work model

Job summary

WhatJobs Direct is seeking a Customer Service Advisor to join a hybrid team in Sandton, Gauteng. You will handle inquiries, provide information on products and services, and resolve issues to ensure customer satisfaction and brand loyalty.

The role blends remote work with in-office collaboration, requiring strong communication, problem-solving, and CRM proficiency to support a diverse client base in a fast-paced environment.

Qualifications

• Proven experience in customer service and client-facing roles.
• Excellent communication, listening and interpersonal skills.
• Strong problem-solving abilities and customer-focused mindset.

Responsibilities

• Handle customer inquiries via phone, email, and in-person interactions.
• Provide accurate information about products and services.
• Troubleshoot and resolve issues professionally and efficiently.
• Process transactions, updates and requests accurately.
• Maintain detailed CRM records and follow-up actions.
• Escalate complex issues to relevant departments for timely resolution.
• Listen to customer needs and offer tailored solutions.
• Contribute to team goals and service improvement initiatives.
• Stay updated on product knowledge and company policies.
• Foster positive relationships to ensure customer loyalty.

Skills

Customer service

Communication

Problem solving

CRM software

Multitasking

Office software

Education

High school diploma

Tools

CRM software

Office applications

Job description

WhatJobs Direct is seeking a Customer Service Advisor to join a hybrid team in Sandton, Gauteng. You will handle inquiries, provide information on products and services, and resolve issues to ensure customer satisfaction and brand loyalty.

The role blends remote work with in-office collaboration, requiring strong communication, problem-solving, and CRM proficiency to support a diverse client base in a fast-paced environment.