Customer Service Associate - Hybrid

Placements24; Sandton; Hybrid; ZAR 201,000 - 290,000; Full time

Benefits offered by this job

Hybrid work schedule

Professional development

Career growth

Supportive team

Job summary

WhatJobs Direct in Sandton, Gauteng, is seeking a friendly Customer Service Associate to join our hybrid team. You will handle inquiries, assist customers, and support order processing from both remote and in-office environments.

Ideal candidates are strong communicators with problem-solving skills who can maintain CRM records, resolve issues, and contribute to a positive service experience. The role offers a competitive salary, growth opportunities, and a balanced hybrid schedule.

Qualifications

• Experience in customer service is preferred.
• Excellent verbal and written communication.
• Strong interpersonal and problem-solving abilities.
• Proficient with computer systems and CRM software.
• Ability to work in a hybrid remote/on-site setup.
• High school diploma or equivalent.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services, resolving customer issues.
• Process customer orders, requests, and complaints accurately.
• Maintain customer records and update CRM systems with interaction details.
• Escalate unresolved issues to the appropriate team members or supervisors.
• Build rapport with customers and ensure their satisfaction.
• Follow company procedures and guidelines to deliver consistent service.
• Contribute to team goals and assist in training new associates.

Skills

Customer service experience

Verbal and written communication

Interpersonal skills

CRM software

Time management

Positive attitude

High school diploma

Office presence Sandton

Education

High school diploma or equivalent

Tools

CRM software

Job description

About the Role

WhatJobs Direct is seeking a friendly and efficient Customer Service Associate to join their team. This position involves a hybrid work arrangement, offering a mix of remote work and in-office responsibilities at our client's location in Sandton, Gauteng, ZA . You will be responsible for assisting customers, answering inquiries, and ensuring a positive service experience. The ideal candidate is a strong communicator, possesses excellent problem-solving skills, and is dedicated to providing top-notch support.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services, resolving customer issues.
• Process customer orders, requests, and complaints accurately.
• Maintain customer records and update CRM systems with interaction details.
• Escalate unresolved issues to the appropriate team members or supervisors.
• Build rapport with customers and ensure their satisfaction.
• Follow company procedures and guidelines to deliver consistent service.
• Contribute to team goals and assist in training new associates.

Requirements

• Previous experience in customer service is highly desirable.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficiency in computer systems and CRM software.
• Ability to manage time effectively in both remote and office settings.
• A positive attitude and a customer-focused mindset.
• High school diploma or equivalent.
• Must be available to work from the office in Sandton, Gauteng, ZA on designated days.

Benefits

• This role offers a competitive salary and a flexible hybrid work schedule.
• Employees will enjoy the convenience of remote work combined with collaborative office time in Sandton, Gauteng, ZA .
• Our client provides opportunities for professional development and career growth.
• You will be part of a supportive team and a company that values its employees.
• This position offers a good work-life balance and a stable career path.