Hybrid Customer Relations & Success Specialist

Placements24; Randburg; Hybrid; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary and annual bonuses

Comprehensive medical aid and retirem

Job summary

WhatJobs Direct is seeking a professional Customer Relations Officer for our client's operations in Randburg, Gauteng. This hybrid role blends remote flexibility with in-office collaboration to deliver outstanding customer experiences.

You will be the key liaison for clients, address inquiries, resolve issues, and maintain accurate CRM records to support service excellence. The role requires excellent communication, problem-solving, and a proactive approach, with responsibilities spanning

Qualifications

• Proven experience in customer relations or related role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving and conflict-resolution capabilities.
• Proficiency in CRM software and customer service platforms.
• Ability to manage multiple relationships and prioritize tasks effectively.

Responsibilities

• Serve as a primary point of contact for customer inquiries and feedback.
• Build and maintain strong relationships with clients through regular communication.
• Address and resolve customer complaints and issues in a timely and effective manner.
• Provide information about products, services, and company policies.
• Process customer requests and ensure follow-through to satisfaction.
• Maintain accurate and up-to-date customer records in the CRM system.
• Identify customer needs and recommend appropriate solutions or services.
• Collaborate with internal teams to ensure seamless service delivery.
• Monitor customer satisfaction levels and implement strategies for improvement.

Skills

Customer relations

Communication skills

CRM software

Multitasking

Team collaboration

Education

High school diploma

Job description

WhatJobs Direct is seeking a professional Customer Relations Officer for our client's operations in Randburg, Gauteng. This hybrid role blends remote flexibility with in-office collaboration to deliver outstanding customer experiences.

You will be the key liaison for clients, address inquiries, resolve issues, and maintain accurate CRM records to support service excellence. The role requires excellent communication, problem-solving, and a proactive approach, with responsibilities spanning