Hybrid Tech Support Specialist: Customer Care & Helpdesk

Placements24; Johannesburg; Híbrido; ZAR 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical aid

Retirement fund

Paid time off

Hybrid work arrangement

Descripción de la vacante

WhatJobs Direct in Johannesburg, Gauteng, is seeking a Customer Support Specialist to deliver excellent service and technical assistance to our diverse client base. The role blends remote work with an office presence in a hybrid model.

You will handle inquiries via phone, email, and live chat, troubleshoot issues, maintain CRM records, and contribute to the knowledge base while meeting SLAs. This fast-paced team values problem-solving and customer-first attitudes.

Formación

• Proven experience in a customer service or helpdesk role, preferably in a technical support environment.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Familiarity with common operating systems and software applications.
• Ability to work independently and as part of a team in a fast-paced environment.
• Patient and empathetic approach to customer interactions.
• High school diploma or equivalent; further education or relevant certifications are a plus.

Responsabilidades

• Respond to customer inquiries via phone, email, and live chat in a timely and accurate manner.
• Diagnose and troubleshoot technical issues reported by customers, providing step-by-step solutions.
• Escalate complex issues to higher-level support or relevant departments when necessary.
• Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
• Proactively identify trends in customer issues and provide feedback to the product development team.
• Educate customers on product features and best practices to enhance their experience.
• Contribute to the knowledge base by creating and updating support articles and FAQs.
• Adhere to service level agreements (SLAs) and company policies.
• Participate in ongoing training sessions to stay updated on product knowledge and support procedures.

Conocimientos

Customer service

Communication

Problem solving

CRM

Teamwork

Empathy

OS familiarity

Educación

High school diploma

Descripción del empleo

WhatJobs Direct in Johannesburg, Gauteng, is seeking a Customer Support Specialist to deliver excellent service and technical assistance to our diverse client base. The role blends remote work with an office presence in a hybrid model.

You will handle inquiries via phone, email, and live chat, troubleshoot issues, maintain CRM records, and contribute to the knowledge base while meeting SLAs. This fast-paced team values problem-solving and customer-first attitudes.