Hybrid Customer Engagement Specialist

Placements24; Sandton; Hybrid; ZAR 360,000 - 520,000; Full time

Benefits offered by this job

Competitive salary package

Health and retirement benefits

Opportunities for professional growth

Flexible hybrid work model

Modern office facilities

Generous annual leave

Regular training and development

Job summary

WhatJobs Direct in Sandton, Gauteng, is seeking a proactive Customer Engagement Specialist to join our team in a hybrid role blending remote flexibility with in-office collaboration.

You will nurture strong customer relationships, resolve issues, and drive engagement with our services. The ideal candidate has excellent communication, CRM proficiency, and a passion for delivering outstanding support in a fast-paced environment.

Qualifications

• Experience in customer engagement or customer success in a similar role.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Proficiency with CRM software and engagement platforms.
• Ability to analyze customer data and translate into actions.
• Hybrid work capability; balance remote and office tasks.
• Self-motivated with strong organization and time management.
• Passion for customer service and proactive problem-solving.
• Familiarity with digital marketing and social platforms is a plus.

Responsibilities

• Develop and implement strategies to enhance customer engagement and satisfaction.
• Serve as primary contact for inquiries and issues.
• Respond to feedback and resolve complaints efficiently.
• Provide information and support on products and services.
• Maintain accurate customer data and CRM records.
• Collaborate with marketing and sales to align engagement strategies.
• Identify opportunities to upsell or cross-sell relevant services.
• Conduct customer satisfaction surveys and analyze feedback for insights.
• Participate in team meetings and contribute to service improvements.
• Build and nurture long-term relationships with key customers.

Skills

Customer engagement

Communication

CRM software

Data analysis

Hybrid work

Organizational skills

Education

Marketing/Business/Communications degree

Tools

CRM platforms

Job description

WhatJobs Direct in Sandton, Gauteng, is seeking a proactive Customer Engagement Specialist to join our team in a hybrid role blending remote flexibility with in-office collaboration.

You will nurture strong customer relationships, resolve issues, and drive engagement with our services. The ideal candidate has excellent communication, CRM proficiency, and a passion for delivering outstanding support in a fast-paced environment.