Hybrid Customer Service Agent — Remote & Office Support

Placements24; Vereeniging; Híbrido; ZAR 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Training and career advancement

Office facilities in Vereeniging

Resumo da oferta

WhatJobs Direct is seeking a diligent Customer Service Agent to join their team in a hybrid role with office presence in Vereeniging, Gauteng, ZA. You will handle inquiries, provide product information, and resolve issues to ensure customer satisfaction.

The role emphasizes strong communication, problem-solving, and the ability to work effectively both remotely and in the office, offering opportunities for career growth and development within a supportive team.

Qualificações

• Previous customer service experience is advantageous.
• Strong listening and problem-solving abilities.
• Excellent verbal and written communication.
• Ability to work in a hybrid environment and office in Vereeniging, Gauteng, ZA.

Responsabilidades

• Handle inbound and outbound customer calls, emails, and chat inquiries.
• Provide accurate information regarding products, services, and policies.
• Troubleshoot and resolve customer issues, escalating when necessary.
• Document interactions in the CRM system.
• Educate customers on product features and offer solutions.
• Contribute to team goals and continuous improvement in service delivery.
• Process orders, forms, and applications as required.
• Build positive relationships with customers through professional interactions.
• Participate in team meetings and training sessions as scheduled.

Conhecimentos

Customer service experience

Verbal communication

Written communication

Problem-solving

CRM familiarity

Teamwork

Computer literacy

Formação académica

High school diploma or equivalent

Ferramentas

CRM software

Office suite

Descrição da oferta de emprego

WhatJobs Direct is seeking a diligent Customer Service Agent to join their team in a hybrid role with office presence in Vereeniging, Gauteng, ZA. You will handle inquiries, provide product information, and resolve issues to ensure customer satisfaction.

The role emphasizes strong communication, problem-solving, and the ability to work effectively both remotely and in the office, offering opportunities for career growth and development within a supportive team.