Customer Service Representative - Hybrid

Placements24; Kempton Park; Híbrido; ZAR 150.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work flexibility

Career growth opportunities

Comprehensive training programs

Provident fund

Team-building activities

Employee assistance program

Standard annual leave and sick leave

Descripción de la vacante

WhatJobs Direct is seeking a Customer Service Representative to support clients in a hybrid role, balancing in-office collaboration with remote work. You will be the frontline for inquiries, process requests, and ensure a positive customer experience.

The position emphasizes clear communication, problem-solving, and data accuracy, with training and career growth opportunities in a supportive team environment.

Formación

• Excellent communication and interpersonal skills.
• Strong problem-solving and attention to detail.
• Proficiency in basic computer applications and data entry.
• Ability to work effectively in a hybrid model, splitting time between remote and office-based work.
• A positive attitude and a genuine desire to help customers.
• Familiarity with customer service software is a plus.
• Must be reliable and punctual, able to manage time effectively across different work settings.
• A team player with a willingness to learn and adapt.
• High school diploma or equivalent required.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Process orders, forms, applications, and requests efficiently.
• Troubleshoot and resolve customer complaints, identifying solutions that meet customer needs.
• Escalate unresolved issues to the appropriate department or supervisor.
• Maintain detailed records of customer interactions and transactions.
• Identify and communicate opportunities for service improvements.
• Build and maintain strong customer relationships by providing outstanding service.
• Adhere to company service standards and procedures.
• Participate in team meetings and training sessions, both in-office and remotely.

Conocimientos

Excellent communication

Interpersonal skills

Problem solving

Data entry

Hybrid work

Time management

Team player

Customer service software

Educación

High school diploma or equivalent

Herramientas

Customer service software

Descripción del empleo

About the Role

Our client, WhatJobs Direct, is looking for a dedicated and customer-focused Customer Service Representative to join their team in Tembisa, Gauteng. This hybrid role offers the best of both worlds, combining the collaboration and structure of an office environment with the flexibility of remote work. You will be at the forefront of client interactions, acting as the primary point of contact for inquiries, concerns, and requests. Your ability to provide efficient and friendly service will be key to maintaining our client's reputation for excellence. This position requires a professional who can balance in-office presence with remote autonomy, contributing to a positive and productive customer experience. We are seeking individuals who are passionate about helping others and are adept at navigating diverse customer needs within a structured work arrangement. Your role is crucial in ensuring client satisfaction and fostering long-term relationships.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Process orders, forms, applications, and requests efficiently.
• Troubleshoot and resolve customer complaints, identifying solutions that meet customer needs.
• Escalate unresolved issues to the appropriate department or supervisor.
• Maintain detailed records of customer interactions and transactions.
• Identify and communicate opportunities for service improvements.
• Build and maintain strong customer relationships by providing outstanding service.
• Adhere to company service standards and procedures.
• Participate in team meetings and training sessions, both in-office and remotely.

Requirements

• Previous experience in a customer service or client support role is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in basic computer applications and data entry.
• Ability to work effectively in a hybrid model, splitting time between remote and office-based work.
• A positive attitude and a genuine desire to help customers.
• Familiarity with customer service software is a plus.
• Must be reliable and punctual, able to manage time effectively across different work settings.
• A team player with a willingness to learn and adapt.
• High school diploma or equivalent required.

Benefits

• Annual salary of R .
• Access to hybrid work flexibility.
• Opportunities for career growth within the company.
• Comprehensive training programs to enhance skills.
• Contribution to a provident fund.
• Team-building activities and social events.
• Employee assistance program.
• Standard company benefits including sick leave and annual leave.
• Exposure to diverse customer interactions.
• Supportive management and colleagues.