Customer Service Advisor

Placements24; Sandton; Híbrido; ZAR 180 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical aid

Retirement contributions

Hybrid work model

Resumo da oferta

WhatJobs Direct is seeking a Customer Service Advisor to join a hybrid team in Sandton, Gauteng. You will handle inquiries, provide information on products and services, and resolve issues to ensure customer satisfaction and brand loyalty.

The role blends remote work with in-office collaboration, requiring strong communication, problem-solving, and CRM proficiency to support a diverse client base in a fast-paced environment.

Qualificações

• Proven experience in customer service and client-facing roles.
• Excellent communication, listening and interpersonal skills.
• Strong problem-solving abilities and customer-focused mindset.

Responsabilidades

• Handle customer inquiries via phone, email, and in-person interactions.
• Provide accurate information about products and services.
• Troubleshoot and resolve issues professionally and efficiently.
• Process transactions, updates and requests accurately.
• Maintain detailed CRM records and follow-up actions.
• Escalate complex issues to relevant departments for timely resolution.
• Listen to customer needs and offer tailored solutions.
• Contribute to team goals and service improvement initiatives.
• Stay updated on product knowledge and company policies.
• Foster positive relationships to ensure customer loyalty.

Conhecimentos

Customer service

Communication

Problem solving

CRM software

Multitasking

Office software

Formação académica

High school diploma

Ferramentas

CRM software

Office applications

Descrição da oferta de emprego

About the Role

WhatJobs Direct is looking for a professional Customer Service Advisor to join our hybrid team in the bustling financial hub of Sandton, Gauteng, ZA . This role involves providing outstanding support and information to our diverse clientele, addressing inquiries, and resolving issues effectively. You will enjoy a flexible work arrangement, balancing remote convenience with essential in-office collaboration. Your contribution is vital to maintaining high levels of customer satisfaction and reinforcing our brand reputation in Sandton .

Key Responsibilities

• Handle customer inquiries via phone, email, and potentially face-to-face interactions.
• Provide accurate and comprehensive information regarding our products and services.
• Troubleshoot and resolve customer issues with professionalism and efficiency.
• Process customer transactions, updates, and requests accurately.
• Maintain detailed records of customer interactions and follow-up actions in the CRM system.
• Escalate complex issues to relevant departments and ensure timely resolution.
• Actively listen to customer needs and provide tailored solutions.
• Contribute to team goals and participate in service improvement initiatives.
• Stay updated on product knowledge and company policies.
• Foster positive relationships with customers to ensure their loyalty.

Requirements

• Proven experience in customer service, preferably in a client-facing role.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving capabilities and a customer-focused attitude.
• Proficiency with computer systems, CRM software, and standard office applications.
• Ability to multitask and manage time effectively in a dynamic environment.
• A commitment to delivering exceptional service standards.
• Must be comfortable with a hybrid work model, operating from our Sandton, Gauteng, ZA office.
• High school diploma or equivalent; higher education is advantageous.

Benefits

We offer a competitive salary, opportunities for career growth within the company, and a comprehensive benefits package including medical aid and retirement contributions. The hybrid work structure provides flexibility and promotes a healthy work-life balance. You'll gain valuable experience in a key role supporting our clients in Sandton . Join a dedicated team focused on excellence and continuous improvement within the vibrant Gauteng business landscape.