Hybrid Customer Support Specialist — Growth & Impact

Placements24; Klerksdorp; Hybride; ZAR 167 000 - 234 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Competitive salary and performanceBONu

Medical and retirement benefits

Training and career development

Paid time off and holidays

Employee discounts on products

Résumé du poste

WhatJobs Direct in Klerksdorp, North West is seeking a Customer Support Representative to deliver exceptional service to customers. The role offers a hybrid work arrangement, balancing in-office days with remote work, and a supportive environment focused on professional growth.

You will handle inquiries via phone, email, and chat, provide product information, resolve issues, and maintain accurate CRM records to ensure high-quality customer experiences.

Qualifications

• Experience in customer service or call center environments is preferred.
• Strong communication and interpersonal skills are essential.
• Proficiency with CRM systems and common office software.

Responsabilités

• Address customer inquiries via phone, email, and online chat promptly and professionally.
• Provide accurate information regarding products, services, and policies.
• Troubleshoot and resolve customer issues, escalate complex cases when necessary.
• Process orders, returns, and exchanges according to company procedures.
• Maintain customer records and update account information in the CRM system.
• Identify customer needs and suggest appropriate solutions or products.
• Gather customer feedback and relay it to management for improvements.
• Adhere to quality standards and SLAs.
• Collaborate with team to ensure a cohesive customer experience.

Connaissances

Customer service

Call center experience

Communication

Outils

CRM software

Description du poste

WhatJobs Direct in Klerksdorp, North West is seeking a Customer Support Representative to deliver exceptional service to customers. The role offers a hybrid work arrangement, balancing in-office days with remote work, and a supportive environment focused on professional growth.

You will handle inquiries via phone, email, and chat, provide product information, resolve issues, and maintain accurate CRM records to ensure high-quality customer experiences.