Hybrid Customer Experience Specialist

Placements24; Benoni; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary and benefits

Hybrid work flexibility

Professional development and training

Supportive team environment

Growing and reputable organization

Job summary

WhatJobs Direct in Benoni, Gauteng is seeking a Customer Service Representative for a hybrid role combining remote work with office collaboration. You will handle inquiries, resolve issues, and maintain strong customer relationships to support the company’s reputation for outstanding service.

The ideal candidate has excellent communication, problem-solving skills, and a proactive, empathetic approach to helping customers in a fast-paced environment.

Qualifications

• Previous experience in customer service or call center.
• Strong verbal and written communication skills.
• Proficiency with computers and CRM software.
• Ability to multitask and manage time effectively.
• Hybrid schedule with in-office days in Benoni, Gauteng.

Responsibilities

• Handle inbound inquiries via phone, email, and chat.
• Provide accurate information about products and policies.
• Resolve complaints and issues to ensure customer satisfaction.
• Process orders, forms, applications, and requests.
• Maintain CRM customer records and logging interactions.
• Identify and escalate priority issues to the appropriate personnel.
• Collaborate with team members and other departments to ensure a smooth customer experience.
• Contribute to team efforts and departmental objectives.
• Follow communication protocols and company guidelines.
• Seek opportunities to enhance customer satisfaction and loyalty.

Skills

Customer service experience

Verbal and written communication

Listening and problem-solving

Multitasking and time management

Teamwork and independence

Empathy in customer interactions

Education

High school diploma or equivalent; further education a plus

Tools

CRM systems

Job description

WhatJobs Direct in Benoni, Gauteng is seeking a Customer Service Representative for a hybrid role combining remote work with office collaboration. You will handle inquiries, resolve issues, and maintain strong customer relationships to support the company’s reputation for outstanding service.

The ideal candidate has excellent communication, problem-solving skills, and a proactive, empathetic approach to helping customers in a fast-paced environment.