Customer Service Advisor - Hybrid Role - WhatJobs Direct

Placements24; Paarl; Hybrid; ZAR 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Hybrid work

Medical aid

Retirement fund

Career progression

Employee discounts

Zusammenfassung

Placements24 seeks a Customer Service Advisor for a prominent telecommunications provider in Paarl, Western Cape. This hybrid role combines remote work with in-office collaboration to support customers and manage accounts.

You will handle inbound calls, emails, and chats, provide product information, troubleshoot issues, and maintain CRM records. The ideal candidate communicates clearly, solves problems proactively, and delivers outstanding service in English.

Qualifikationen

• Experience in a customer service or call center environment is essential.
• Excellent verbal and written communication in English.
• Strong problem-solving skills and the ability to handle difficult situations calmly.
• Proficiency with CRM software and communications platforms.
• Willingness to work a hybrid schedule with regular time in the Paarl office.
• Tech-savvy with the ability to learn new systems quickly.

Aufgaben

• Handle inbound customer calls, emails, and chat inquiries regarding services, billing, and technical issues.
• Provide accurate information about products and plans.
• Troubleshoot and resolve customer issues, escalating complex problems as needed.
• Process service requests, account changes, and new customer sign-ups.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Identify customer needs and recommend appropriate solutions or upgrades.

Kenntnisse

Communication skills

Problem-solving

Customer service

CRM software

Ausbildung

High school diploma

Tools

CRM software

Jobbeschreibung

About the Role

Our client, a prominent telecommunications provider, is seeking a skilled Customer Service Advisor to join their team. This role offers a hybrid work model, blending the convenience of remote work with essential in-office collaboration at our **Paarl, Western Cape, ZA** location. You will be the primary point of contact for customers, assisting them with inquiries, service issues, and account management. We are looking for individuals with exceptional communication abilities, a proactive approach to problem-solving, and a genuine commitment to customer satisfaction. This position is critical in ensuring our clients receive top-tier support and maintain a positive relationship with our company. The ideal candidate will be adaptable, efficient, and capable of managing a diverse range of customer needs. This role requires you to be present in the **Paarl, Western Cape, ZA** office for designated periods each week, alongside your remote work responsibilities.

Key Responsibilities

• Handle inbound customer calls, emails, and chat inquiries regarding services, billing, and technical issues.
• Provide accurate and comprehensive information to customers about company products and plans.
• Troubleshoot and resolve customer issues effectively, escalating complex problems when necessary.
• Process service requests, account changes, and new customer sign-ups.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Identify customer needs and recommend appropriate solutions or upgrades.
• Ensure a high level of customer satisfaction through professional and empathetic service.
• Collaborate with internal teams to resolve customer issues efficiently.
• Adhere to company policies and service level agreements.

Requirements

• Previous experience in a customer service or call center environment is essential.
• Excellent verbal and written communication skills in English.
• Strong problem-solving skills and the ability to handle difficult situations calmly.
• Proficiency in using CRM software and communication platforms.
• Ability to work effectively both independently and as part of a hybrid team.
• Willingness to work a hybrid schedule, with regular time spent in the **Paarl, Western Cape, ZA** office.
• High school diploma or equivalent; tertiary education is advantageous.
• Tech-savvy with the ability to learn new systems quickly.
• Positive attitude and strong work ethic.

Benefits

• Competitive salary and potential for performance bonuses.
• Hybrid work model offering a blend of remote and office-based work.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for career progression and further training.
• A dynamic and supportive team environment.
• Employee benefits and discounts on company services.