Hybrid Customer Care Advisor — Telecom Support

Placements24; Sandton; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Flexible hybrid work arrangement

Training and career development

Performance bonuses

Competitive salary

Job summary

Placements24 is seeking a Customer Care Advisor to join its hybrid team in Sandton, Gauteng. You will be the first point of contact, handling inquiries, resolving issues, and guiding customers through telecom services with professionalism and empathy.

The role offers a blend of in-office collaboration and remote work, with a focus on delivering exceptional service, accurate information, and proactive problem solving to ensure customer satisfaction.

Qualifications

• Experience in customer service or call center operations, preferably in telecommunications.
• Excellent verbal and written communication skills in English.
• Proficiency with CRM software and other support tools.
• Ability to multitask and thrive in a fast-paced environment.

Responsibilities

• Handle inbound customer calls, emails, and social inquiries regarding services, billing, and technical support.
• Troubleshoot and resolve issues related to network connectivity and account management.
• Provide clear information on product offerings, plans, and promotions.
• Process service requests, upgrades, downgrades, and cancellations.
• Document interactions and resolutions in the CRM system.
• Escalate unresolved issues to higher support tiers or relevant departments.
• Educate customers on service usage and self-service options.
• Maintain high customer satisfaction by delivering outstanding service.
• Adhere to policies and data privacy requirements.
• Identify opportunities to enhance customer loyalty and satisfaction.

Skills

Active listening

Strong communication

CRM software

Problem solving

Education

High school diploma

Tools

Support tools

Job description

Placements24 is seeking a Customer Care Advisor to join its hybrid team in Sandton, Gauteng. You will be the first point of contact, handling inquiries, resolving issues, and guiding customers through telecom services with professionalism and empathy.

The role offers a blend of in-office collaboration and remote work, with a focus on delivering exceptional service, accurate information, and proactive problem solving to ensure customer satisfaction.