Hybrid Customer Experience Advisor (Remote/Onsite)

Placements24; Paarl; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work

Medical aid

Retirement fund

Career progression

Employee discounts

Job summary

Placements24 seeks a Customer Service Advisor for a prominent telecommunications provider in Paarl, Western Cape. This hybrid role combines remote work with in-office collaboration to support customers and manage accounts.

You will handle inbound calls, emails, and chats, provide product information, troubleshoot issues, and maintain CRM records. The ideal candidate communicates clearly, solves problems proactively, and delivers outstanding service in English.

Qualifications

• Experience in a customer service or call center environment is essential.
• Excellent verbal and written communication in English.
• Strong problem-solving skills and the ability to handle difficult situations calmly.
• Proficiency with CRM software and communications platforms.
• Willingness to work a hybrid schedule with regular time in the Paarl office.
• Tech-savvy with the ability to learn new systems quickly.

Responsibilities

• Handle inbound customer calls, emails, and chat inquiries regarding services, billing, and technical issues.
• Provide accurate information about products and plans.
• Troubleshoot and resolve customer issues, escalating complex problems as needed.
• Process service requests, account changes, and new customer sign-ups.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Identify customer needs and recommend appropriate solutions or upgrades.

Skills

Communication skills

Problem-solving

Customer service

CRM software

Education

High school diploma

Tools

CRM software

Job description

Placements24 seeks a Customer Service Advisor for a prominent telecommunications provider in Paarl, Western Cape. This hybrid role combines remote work with in-office collaboration to support customers and manage accounts.

You will handle inbound calls, emails, and chats, provide product information, troubleshoot issues, and maintain CRM records. The ideal candidate communicates clearly, solves problems proactively, and delivers outstanding service in English.