Hybrid Customer Experience Specialist

Placements24; Vereeniging; Híbrido; ZAR 180 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical aid

Retirement savings

Resumo da oferta

Placements24 is seeking a Customer Service Advisor in Vereeniging, Gauteng. This hybrid role balances remote flexibility with in-office collaboration to support customers across channels, resolve inquiries, and guide them through their purchase journey.

The ideal candidate is empathetic, patient, and has strong communication skills, with a commitment to service excellence and a customer-centric mindset. High school diploma required, commuting distance preferred.

Qualificações

• Previous experience in a customer service or call center environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with a customer-centric mindset.
• Proficiency in using CRM software and standard office applications.
• Ability to adapt to a hybrid work model (remote + office) in Vereeniging.

Responsabilidades

• Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner.
• Provide product information, order status, and account assistance.
• Handle complaints and resolve issues to customer satisfaction.
• Process returns, exchanges, and refunds per policy.
• Maintain accurate customer records in the CRM system.

Conhecimentos

Customer service

Communication skills

Problem solving

CRM software

Office applications

Formação académica

High school diploma

Ferramentas

CRM software

Descrição da oferta de emprego

Placements24 is seeking a Customer Service Advisor in Vereeniging, Gauteng. This hybrid role balances remote flexibility with in-office collaboration to support customers across channels, resolve inquiries, and guide them through their purchase journey.

The ideal candidate is empathetic, patient, and has strong communication skills, with a commitment to service excellence and a customer-centric mindset. High school diploma required, commuting distance preferred.