Customer Service Advisor - Vereeniging Operations

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Retirement savings

Job summary

Placements24 is seeking a Customer Service Advisor in Vereeniging, Gauteng. This hybrid role balances remote flexibility with in-office collaboration to support customers across channels, resolve inquiries, and guide them through their purchase journey.

The ideal candidate is empathetic, patient, and has strong communication skills, with a commitment to service excellence and a customer-centric mindset. High school diploma required, commuting distance preferred.

Qualifications

• Previous experience in a customer service or call center environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with a customer-centric mindset.
• Proficiency in using CRM software and standard office applications.
• Ability to adapt to a hybrid work model (remote + office) in Vereeniging.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner.
• Provide product information, order status, and account assistance.
• Handle complaints and resolve issues to customer satisfaction.
• Process returns, exchanges, and refunds per policy.
• Maintain accurate customer records in the CRM system.

Skills

Customer service

Communication skills

Problem solving

CRM software

Office applications

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client, a growing retailer, is seeking a dedicated Customer Service Advisor for their operations based in Vereeniging, Gauteng. This hybrid role involves providing exceptional support to customers across various channels, ensuring their needs are met efficiently and professionally. You will be the voice of the company, handling inquiries, resolving complaints, and guiding customers through their purchase journey. The ideal candidate is empathetic, patient, and possesses strong communication skills, with a commitment to upholding service excellence. This position offers a blend of remote flexibility and in-office collaboration, making it ideal for individuals seeking a balanced work-life approach within the Gauteng region.

Key Responsibilities

Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner. Assist customers with product information, order status, and account inquiries. Handle customer complaints and issues effectively, seeking satisfactory resolutions. Process returns, exchanges, and refunds according to company policy. Maintain accurate customer records and update information in the CRM system. Collaborate with sales and logistics teams to ensure seamless customer experience. Provide feedback to management on customer trends and service improvement opportunities. Participate in scheduled team meetings and training sessions, both remotely and in the Vereeniging office.

Requirements

Previous experience in a customer service or call center environment. Excellent verbal and written communication skills. Strong problem-solving abilities and a customer-centric mindset. Proficiency in using CRM software and standard office applications. Ability to adapt to a hybrid work model, working effectively both remotely and from the Vereeniging office. A patient and professional demeanor when interacting with customers. High school diploma or equivalent. Residing within reasonable commuting distance of Vereeniging is advantageous.

Benefits

Our client offers a competitive salary, opportunities for performance bonuses, and a comprehensive benefits package including medical aid and retirement savings. This role provides the advantage of a hybrid work model, offering flexibility and in-person team engagement. Employees receive continuous training and development, fostering career growth within the company. Join a supportive team committed to customer satisfaction in Vereeniging.