Hybrid Customer Service Specialist | Support & Solutions

Placements24; Mbombela (Nelspruit); Híbrido; ZAR 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical aid

Retirement savings

Performance bonuses

Training programs

Career progression

Descripción de la vacante

Placements24 is seeking a motivated Customer Service Representative to support customers in Nelspruit, Mpumalanga. You will handle inbound inquiries, assist with orders, and ensure a positive shopping experience.

The role requires strong communication, a customer-focused attitude, and the ability to manage multiple tasks while maintaining high service standards. A hybrid in-office/remote schedule is available.

Formación

• High school diploma or equivalent; some college coursework preferred.
• Previous experience in a customer service or call center role is advantageous.
• Excellent verbal communication and active listening skills.
• Proficiency in basic computer operations and data entry.
• Ability to remain calm and professional under pressure.
• Strong organizational skills and attention to detail.
• Willingness to work a hybrid schedule, balancing in-office and remote work days in Nelspruit, Mpumalanga.
• Reliable internet connection and suitable home workspace if working remotely.
• A positive attitude and a commitment to customer satisfaction.

Responsabilidades

• Answer incoming customer calls in a timely and professional manner.
• Provide information about products, services, pricing, and promotions.
• Assist customers with order placement, tracking, and issue resolution.
• Handle customer complaints and feedback with empathy and efficiency.
• Process returns, exchanges, and refunds according to company policy.
• Maintain accurate customer records and document interactions in the CRM system.
• Identify and escalate priority issues to the appropriate departments.
• Contribute to team goals and company objectives for customer satisfaction.

Conocimientos

Verbal communication

Active listening

Basic computer skills

Data entry

Organizational skills

Attention to detail

Call center experience

Hybrid work

Customer service experience

Educación

High school diploma or equivalent

Some college coursework

Descripción del empleo

Placements24 is seeking a motivated Customer Service Representative to support customers in Nelspruit, Mpumalanga. You will handle inbound inquiries, assist with orders, and ensure a positive shopping experience.

The role requires strong communication, a customer-focused attitude, and the ability to manage multiple tasks while maintaining high service standards. A hybrid in-office/remote schedule is available.