Hybrid Retail Customer Experience Champion

Placements24; Midrand; Hybrid; ZAR 83,000 - 101,000; Full time

Benefits offered by this job

Hybrid work arrangement

Salary 92,000 ZAR per year

Employee discounts

Job summary

Placements24 in Midrand, Gauteng, ZA is seeking a dedicated Retail Customer Experience Specialist to blend in-store engagement with remote support and drive outstanding service across all channels. You will be the primary contact for customer inquiries, manage feedback, and help implement service improvements to ensure a seamless shopping journey.

With a minimum of two years in customer service, you bring excellent communication, empathy, and problem-solving skills.

Qualifications

• Minimum 2 years in customer service, preferably retail.
• Excellent communication, listening and interpersonal skills.
• Proven ability to resolve inquiries and complaints.
• Experience with CRM software is an advantage.
• Ability to work hybrid schedule including weekends.

Responsibilities

• Serve as the main point of contact for inquiries and feedback across channels.
• Resolve issues promptly, aiming for first-contact resolution.
• Implement strategies to enhance the customer experience.
• Gather feedback and identify service-improvement opportunities.
• Collaborate with store teams to address challenges and implement solutions.
• Maintain customer service protocols and training materials.
• Monitor customer satisfaction metrics and report on KPIs.

Skills

Customer service

Communication

Empathy

CRM software

Problem solving

Teamwork

Education

High school diploma

Job description

Placements24 in Midrand, Gauteng, ZA is seeking a dedicated Retail Customer Experience Specialist to blend in-store engagement with remote support and drive outstanding service across all channels. You will be the primary contact for customer inquiries, manage feedback, and help implement service improvements to ensure a seamless shopping journey.

With a minimum of two years in customer service, you bring excellent communication, empathy, and problem-solving skills.