Hybrid Customer Solutions Specialist

Placements24; Randburg; Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Health, dental, and vision insurance

Professional development

Access to cutting-edge technology

Retirement savings plan

Team events

Employee assistance program

Job summary

Placements24 in Randburg, South Africa, is seeking a Customer Solutions Specialist for a hybrid role combining remote flexibility with in-office collaboration. You will resolve inquiries, guide users through features, and ensure high customer satisfaction.

The ideal candidate has experience in customer or technical support, strong communication, and proficiency with CRM/ticketing systems. You will contribute to knowledge base, identify needs, and build lasting client relationships to improve

Qualifications

• Previous experience in customer support or technical support.
• Strong understanding of digital services and software applications.
• Excellent verbal and written communication skills.
• Proficiency with CRM software and helpdesk ticketing systems.

Responsibilities

• Respond to customer inquiries via email, chat, and phone with accuracy and efficiency.
• Diagnose and resolve technical and service-related issues for clients.
• Guide customers through product features, functionalities, and troubleshooting steps.
• Escalate complex issues to appropriate internal teams when necessary.
• Maintain detailed records of customer interactions and solutions in the CRM system.
• Proactively identify customer needs and offer tailored solutions.
• Contribute to knowledge base articles and support documentation.
• Gather customer feedback to identify areas for service and product improvement.
• Ensure timely follow-up and resolution for all customer cases.

Skills

Customer support

CRM software

Problem solving

Written and verbal communication

Time management

Remote collaboration

Education

High school diploma

Bachelor’s degree advantageous

Tools

CRM software

Helpdesk ticketing systems

Microsoft Office

Job description

Placements24 in Randburg, South Africa, is seeking a Customer Solutions Specialist for a hybrid role combining remote flexibility with in-office collaboration. You will resolve inquiries, guide users through features, and ensure high customer satisfaction.

The ideal candidate has experience in customer or technical support, strong communication, and proficiency with CRM/ticketing systems. You will contribute to knowledge base, identify needs, and build lasting client relationships to improve