Customer Experience Specialist — Hybrid, Growth & Impact

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 240,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Medical aid and retirement fund

Paid time off

Employee discounts

Career growth opportunities

Team training

Positive customer impact

Job summary

Placements24 is seeking a Customer Relations Officer for the Nelspruit area. The role blends office collaboration with remote flexibility in a hybrid work model, focusing on resolving customer concerns and enhancing overall satisfaction.

You will be the liaison between customers and the company, adept at handling escalations with professionalism. The ideal candidate brings 2–3 years of customer service experience, strong communication, problem-solving, and a genuine passion for delivering

Qualifications

• Minimum 2–3 years of experience in customer service or related role.
• Strong communication and interpersonal abilities.
• Ability to manage multiple inquiries and resolutions with empathy.
• Familiarity with CRM systems and data entry best practices.

Responsibilities

• Manage customer inquiries and complaints via phone, email, and in person.
• Investigate and resolve customer issues effectively and efficiently.
• Build rapport and foster positive customer relationships.
• Provide information on products, services, and policies.

Skills

Communication skills

Interpersonal skills

Negotiation

Problem solving

Empathy

Education

High school diploma

Tertiary qualification preferred

Tools

CRM software

Office software

Job description

Placements24 is seeking a Customer Relations Officer for the Nelspruit area. The role blends office collaboration with remote flexibility in a hybrid work model, focusing on resolving customer concerns and enhancing overall satisfaction.

You will be the liaison between customers and the company, adept at handling escalations with professionalism. The ideal candidate brings 2–3 years of customer service experience, strong communication, problem-solving, and a genuine passion for delivering