Hybrid Customer Service Advisor | Growth & Impact

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid time off

Training & development

Hybrid work

Modern office

Remote tools

Employee assistance

Team events

Performance bonus

Inclusive culture

Job summary

Placements24 in Nelspruit, Mpumalanga, ZA is seeking a professional Customer Service Advisor to join a hybrid team. You will handle inquiries, provide product details, process orders, and resolve issues while maintaining accurate CRM records.

The ideal candidate has customer-facing experience, strong communication skills, and the ability to work both remotely and on-site. This role offers growth opportunities within a supportive organization and requires commuting to the Nelspruit office on

Qualifications

• Previous experience in customer service or client-facing role.
• Excellent communication and interpersonal skills.
• Proficiency with CRM software and office tools.
• Ability to multitask in a dynamic environment.
• Must be able to commute to Nelspruit office.
• High school diploma or equivalent.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person visits in a timely and accurate manner.
• Provide detailed information about products, services, pricing, and promotions.
• Process customer orders, forms, applications, and requests efficiently.
• Resolve customer issues and complaints by investigating the problem, identifying solutions, and escalating when necessary.
• Maintain customer records by updating account information and interaction logs in the CRM system.
• Identify opportunities to enhance customer satisfaction and improve service delivery.
• Collaborate with other departments to ensure customer needs are met effectively.
• Adhere to company policies and procedures in all customer interactions.
• Participate in team meetings and training sessions, both remote and in-office.
• Contribute to a positive and collaborative team environment.

Skills

Communication skills

CRM familiarity

Multitasking

Time management

Hybrid work readiness

Team collaboration

Education

High school diploma

Tools

CRM software

Office applications

Job description

Placements24 in Nelspruit, Mpumalanga, ZA is seeking a professional Customer Service Advisor to join a hybrid team. You will handle inquiries, provide product details, process orders, and resolve issues while maintaining accurate CRM records.

The ideal candidate has customer-facing experience, strong communication skills, and the ability to work both remotely and on-site. This role offers growth opportunities within a supportive organization and requires commuting to the Nelspruit office on