Customer Experience Specialist (Hybrid)

Placements24; South Africa; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance coverage

Retirement savings plan

Paid vacation and sick leave

Ongoing training and professional发展

Job summary

Placements24 is seeking a Customer Experience Associate in Tembisa, Gauteng, to enhance customer journeys from initial inquiry through post-purchase support. The role emphasizes empathy, problem-solving, and delivering exceptional service in a dynamic environment.

The ideal candidate will have strong communication skills, previous customer service experience, and the ability to work collaboratively across departments in a hybrid work setting.

Qualifications

• High school diploma required; experience in customer service preferred.
• Strong communication and interpersonal skills are essential.
• Proficiency with CRM software and standard office tools is expected.
• Ability to multitask and work effectively in a hybrid setting.

Responsibilities

• Engage customers to understand needs and provide tailored solutions.
• Handle inquiries, complaints, and feedback with empathy and professionalism.
• Assist with product information, orders, and service inquiries.
• Troubleshoot issues and escalate when necessary.
• Document interactions in the CRM system and track resolutions.
• Collaborate with other departments to ensure seamless customer experiences.

Skills

Customer service experience

Communication skills

Problem-solving

Multitasking

Team player

Time management

Adaptability

Education

High school diploma

Associate/Bachelor's degree advantageous

Tools

CRM software

Job description

Placements24 is seeking a Customer Experience Associate in Tembisa, Gauteng, to enhance customer journeys from initial inquiry through post-purchase support. The role emphasizes empathy, problem-solving, and delivering exceptional service in a dynamic environment.

The ideal candidate will have strong communication skills, previous customer service experience, and the ability to work collaboratively across departments in a hybrid work setting.