Hybrid Customer Experience Specialist – Cape Town

Placements24; Cape Town; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Hybrid work model

Paid leave and holidays

Home office setup support

Job summary

Placements24 in Cape Town, Western Cape, seeks a Hybrid Customer Experience Representative to manage multi-channel interactions and resolution workflows. You will engage customers, document cases in the CRM, and coordinate with internal teams to ensure timely resolutions.

The role requires excellent communication, a customer-first attitude, and the ability to work effectively both remotely and in-office in a hybrid model.

Qualifications

• Experience in customer-facing roles in a hybrid setup is essential.
• Proven communication and active listening abilities are required.
• Familiarity with CRM systems and ticketing tools is beneficial.

Responsibilities

• Handle inbound customer communications via phone, email, and live chat.
• Investigate and resolve complaints and queries with empathy.
• Provide product information and guide customers to solutions.
• Maintain thorough records in the CRM system.
• Collaborate with teams to resolve issues promptly.

Skills

Communication skills

Active listening

CRM software

Multitasking

Customer service experience

Hybrid work adaptability

Education

High school diploma

Tools

CRM software

Job description

Placements24 in Cape Town, Western Cape, seeks a Hybrid Customer Experience Representative to manage multi-channel interactions and resolution workflows. You will engage customers, document cases in the CRM, and coordinate with internal teams to ensure timely resolutions.

The role requires excellent communication, a customer-first attitude, and the ability to work effectively both remotely and in-office in a hybrid model.