Hybrid Customer Support Specialist

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Skill development

Retirement plan

Paid time off

Training resources

Job summary

WhatJobs Direct in Richards Bay, KwaZulu-Natal is seeking a motivated Customer Support Agent for a hybrid role combining office presence and remote work. You will address inquiries, provide product and account information, and resolve issues to ensure a positive customer experience.

The ideal candidate has strong verbal and written communication, good listening and problem-solving abilities, and comfort with computers and basic software.

Qualifications

• Previous experience in customer service or related field preferred.
• Strong verbal and written communication skills.
• Good listening and problem-solving abilities.
• Proficiency in using computers and basic software applications.
• Ability to adapt to a hybrid work model with office commute as needed.

Responsibilities

• Handle incoming customer inquiries via phone, email, and live chat.
• Provide clear and accurate information regarding products, services, and account details.
• Resolve customer issues and complaints efficiently and courteously.
• Document customer interactions and resolutions in the CRM system.
• Follow communication guidelines and company policies.
• Identify customer needs and proactively suggest solutions or additional services.
• Escalate complex issues to the appropriate team members or supervisors.
• Contribute to team goals and assist colleagues as needed.
• Maintain a high level of product knowledge.
• Participate in training sessions and team meetings, adhering to the hybrid work schedule.

Skills

Verbal communication

Written communication

Listening skills

Problem-solving

Computer literacy

Education

High school diploma

Job description

WhatJobs Direct in Richards Bay, KwaZulu-Natal is seeking a motivated Customer Support Agent for a hybrid role combining office presence and remote work. You will address inquiries, provide product and account information, and resolve issues to ensure a positive customer experience.

The ideal candidate has strong verbal and written communication, good listening and problem-solving abilities, and comfort with computers and basic software.